Welcome to Pleasant Essence. By using our website and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General Terms

1.1 Eligibility: By using our website, you confirm that you are at least 18 years old or have obtained parental/guardian consent to use our services.

1.2 Acceptance: By accessing or purchasing from Pleasant Essence, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions of our products. However, slight variations in color, texture, or fragrance may occur due to the natural ingredients used.

2.2 Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

2.3 Pricing: Prices are listed in ‘GBP (£)’, and are subject to change without notice. Applicable taxes and shipping costs will be added at checkout.

3. Orders and Payments

3.1 Order Confirmation: Once your order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order.

3.2 Payment: We accept credit/debit cards. Payment must be made in full before the shipment of products.

4. Shipping and Delivery

4.1 Shipping: We ship worldwide. Delivery times and fees vary based on location. Estimated delivery times are provided at checkout.

4.2 Delays: We are not responsible for delays caused by customs, natural events, or other factors beyond our control.

4.3 Damages or Lost Shipments: Please contact us immediately if your order arrives damaged or is lost during transit.

5. Returns and Refunds

5.1 Eligibility: Returns are accepted within 14 days of delivery for unused and unopened products in their original packaging.

5.2 Process: To initiate a return, contact us at [email/+44 7542825075. Refunds will be issued to the original payment method once the returned product is inspected.

5.3 Exclusions: Customized or discounted products are non-refundable unless defective.

6. Intellectual Property

6.1 All content on this website, including text, images, logos, and product designs, is the property of Pleasant Essence and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

8. Limitation of Liability

Pleasant Essence is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes will be resolved in the courts of United Kingdom.

10. Updates to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting. It is your responsibility to review this page periodically.

Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: Hello@PleasantEssence.com

Phone: 07542825075

Address:

20 Pory House
Lambeth Walk
London
SE11 6EH
United Kingdom