Frequently Asked Questions
Welcome to the Pleasant Essence FAQ page! Here, we've compiled answers to some of the most common questions about our products, shipping, returns, and more.
1. About Our Products
A: Oud is a rich, woody, and aromatic resin extracted from the agarwood tree, often referred to as “liquid gold.” Attars are natural, alcohol-free oils made from distilling flowers, herbs, and other natural ingredients into a pure essence. Both are luxurious and long-lasting.
A: Yes, our fragrances are crafted using premium, ethically sourced natural ingredients. We prioritise quality and purity in every bottle.
A: Our attars are alcohol-free and made from natural oils, making them gentle on most skin types. However, we recommend a patch test before full application if you have sensitive skin or allergies.
2. Orders and Payments
A: Browse our collections, add your favorite products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
A: We accept major credit cards, debit cards, and secure online payment options like PayPal.
A: Orders can be canceled or modified within 24 hours after purchase. Contact our support team at +44 7542825075 for assistance.
3. Shipping and Delivery
A: Yes, we ship worldwide! Shipping times and costs may vary based on your location.
A: Delivery typically takes 3-5 business days for domestic orders and 5-10 business days for international orders.
A: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
4. Returns and Refunds
A: We accept returns of unused and unopened products within 14 days of delivery. Customized or discounted items are non-refundable unless defective.
A: Contact us at email: hello@PleasantEssence.com or call +44 7542825075 with your order number and reason for return. We’ll guide you through the process.
7. Customer Support
A: You can reach us via email at hello@PleasantEssence.com, by phone at +44 7542825075, or through the contact form on our website.
A: Our team is available to assist you from Monday–Saturday 9 AM–5 PM.
Still have questions?
Contact us directly, and we’ll be happy to help! Thank you for choosing Pleasant Essence—where luxury and tradition meet in every bottle.