At Pleasant Essence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or purchase our products.

1. Information We Collect

1.1 Personal Information:

When you place an order, sign up for our newsletter, or contact us, we may collect:

•Name

•Email address

•Phone number

•Billing and shipping address

•Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information:

We may collect non-identifiable data, such as:

•Browser type and device information

•IP address

•Website usage and interaction data

2. How We Use Your Information

We use the information collected for the following purposes:

•To process and fulfill your orders

•To provide customer support and respond to inquiries

•To send updates about your orders, promotions, and offers (with your consent)

•To improve our website functionality and user experience

•To comply with legal and regulatory requirements

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data, including:

•Secure Socket Layer (SSL) encryption for online transactions

•Restricted access to personal data

•Regular monitoring of our systems for potential vulnerabilities

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

•Service Providers: Trusted third parties who assist with payment processing, order fulfillment, and email communications.

•Legal Authorities: When required by law or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may collect data about:

•Your preferences and settings

•Pages you visit on our website

•Shopping cart activity

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without them.

6. Your Rights

You have the right to:

•Access and Update Information: Request a copy of the personal data we hold about you or update your details.

•Opt-Out: Unsubscribe from marketing emails by clicking the “Unsubscribe” link in our emails.

•Request Deletion: Ask us to delete your personal data, subject to legal or contractual obligations.

To exercise these rights, contact us at: hello@PleasantEssence.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their policies before providing personal information.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to this page. Please review it periodically for updates.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: hello@PleasantEssence.com

Phone: +44 7542825075

Address:

20 Pory House
Lambeth Walk
London
SE11 6EH
United Kingdom